Training Challenges You Can’t Ignorefor Customer-Facing Teams
Your employees attend corporate courses and workshops. But:
Within a week,they forget half of it
Within a month, they relyon gut feeling instead of scripts
Within three months, they leave —and the training cycle starts all over again
L&D teams invest time, money, and energy — but struggle to influence real behavior in customer interactions
Why Traditional Training No Longer Works
Your employees attend corporate courses and workshops. But:
No scalable practice – trainer resources are limited, and training quality drops as the team grows
No measurability – you have no clear view of how employees actually behave with customers
Wide gap between top and bottom performers – strong reps carry the team, while others lack practice and support
No personalization – everyone gets the same generic content
Employees “train” on real customers – mistakes happen during actual sales and service
No flexibility – training can’t keep up with changes in products or scripts
The result? Costly mistakes in sales and service. Motivation drops, service quality suffers, and employee churn rises.
How Talk Labs Solves These Challenges
We enhance corporate learning programs with continuous practice through voice-based AI lessons tailored to your business:
01
Scalable Practice – The AI coach is available 24/7 to all employees at once, with no capacity limits
02
Measurability & Oversight – The platform shows who has learned what, highlights mistakes, and tracks each employee’s progress
03
Personalized Training – Scenarios adapt to each role, region, product, and customer type
04
Safe Skill-Building – Employees train with AI, not real customers — mistakes stay in training, not in live interactions
05
Support for Everyone – AI helps low performers catch up and enables top performers to grow even faster
06
Flexible & Easily Updated – Lessons are quickly updated when scripts, products, or regulations change — no dev work or delays
The Result — Higher Average Check, More Sales, Increased Revenue, and Better Customer Service Motivated, well-prepared employees — without burnout
AI Trainers for Sales and Customer Service
A suite of AI-powered trainers that simulate realistic customer scenarios — from cold outreach on the street to handling inbound requests or meeting clients at a partner’s office. Each trainer sharpens a specific skill: grabbing a stranger’s attention, offering upsells, quickly classifying requests, or closing a deal on-site. The outcome: Fewer mistakes, higher customer satisfaction, and real revenue growth — without adding headcount.
AI Trainer for Cold Sales
This AI trainer helps employees practice street and phone-based selling, confidently engage with unfamiliar prospects, and reduce the time from first contact to closed deal.Tasks & Scenarios:
- Simulates random cold scenarios: a passerby on the street or a recipient of an unexpected call
- Throws in common objections — “no time,” “not interested,” “too expensive” — and teaches how to handle them calmly
- Trains short, sharp value pitches for your products and services
- Tracks hesitation, filler words, and weak arguments — and gives targeted feedback
- Monitors progress: after each session, highlights strengths and growth areas
Key Outcomes:
- Higher conversion rates
- Increased average check
- More items per transaction
- More closed deals
- Boost in overall revenue
AI Trainer for Cross-Selling
This AI trainer helps employees master both cold and inbound interactions — teaching them to spot additional needs in time and confidently offer complementary products or services.
Tasks & Scenarios:
- Simulates cold or inbound customer conversations where the goal is to identify and act on cross-sell opportunities
- Trains employees to ask clarifying questions that uncover hidden needs
- Sharpens concise, benefit-focused explanations of additional products
- Detects missed chances to upsell and provides precise improvement tips
- Tracks progress: after each session, highlights strengths and areas for growth
Key Outcomes:
- Higher average check
- More items per transaction
- More successful sales
- Increased revenue
AI Trainer for Inbound Requests
This AI trainer helps employees practice handling calls and inbound messages — quickly resolving both simple operational questions and complex product consultations with clear, confident answers.Tasks & Scenarios:
- Simulates common inbound cases: payment inquiries, data changes, product details, and more
- Trains employees to quickly understand the request, rephrase it to confirm with the client, and choose the right next steps
- Builds skills in explaining service terms clearly and guiding clients to the best offer
- Detects unclear wording, long pauses, or missed chances to suggest additional services
- Provides feedback after each session — highlighting strengths and areas to improve every day
Key Outcomes:
- Improved CSAT/NPS
- Fewer employee errors
- Faster handling of inbound requests
AI Trainer for DSA (Direct Sales Agents)
This AI trainer prepares sales reps for visiting partner offices — simulating cold conversations with employees at their workplace. It helps build confidence in handling business-style dialogue and booking meetings to initiate product enrollment without unnecessary steps.Tasks & Scenarios:
- Simulates a cold approach with an employee at their desk during a workday
- Trains employees to ask clarifying questions to quickly understand interest and needs
- Sharpens short, compelling product value pitches and confident meeting invitations
- Teaches how to respond appropriately to objections like “no time,” “not interested,” or “we already use your product or a competitor’s”
- After each session, highlights missed opportunities, gives actionable tips, and tracks progress
Key Outcomes:
- Increased deal conversion rate
- Higher average check
- More items per transaction
- More closed sales
- Boosted revenue
AI Trainer for Cold Sales
This AI trainer is designed for continuous practice — regularly serving employees both planned and random customer cases to keep their knowledge sharp and up to date.Tasks & Scenarios:
- Simulates both expected and unpredictable customer situations
- Keeps employee knowledge and skills “in shape” through regular use
- Tracks hesitation, vague responses, and missed opportunities
- After each session, highlights strengths and areas for improvement
Key Outcomes:
- Higher deal conversion rates
- Increased average check
- More items per transaction
- More completed sales
- Boosted overall revenue
- Faster adoption of updates and new procedures
- Improved CSAT/NPS
- Fewer employee mistakes
- Faster handling of inbound requ
AI Trainer for Complex and Unusual Scenarios
This trainer creates realistic simulations based on real-world edge cases gathered from frontline managers and agents. It helps employees quickly learn the right actions and confidently handle “non-standard” customer situations.Tasks & Scenarios:
- Generates rare and unusual customer scenarios
- Recreates interactions with emotionally charged clients — aggression, distrust, urgency
- Builds rapid response skills, appropriate tone, and compliance with internal protocols
- Teaches and reinforces best practices for complex cases
- Tracks progress and flags topics that require additional practice
Key Outcomes:
- Faster onboarding of updates and procedural changes
- Improved CSAT/NPS
- Fewer mistakes during live interactions
- Shorter handling time for inbound requests
AI Trainer for Employee Certification & Knowledge Checks
This AI trainer evaluates employees by simulating customer interactions based on the company’s core and mandatory training programs. It assesses both new hires and active staff through realistic voice-based dialogues and delivers an objective picture of their readiness.Tasks & Scenarios:
- Supports key training topics such as: “Company & Brand Story,” “Customer Interaction,” “Client Service,” “Soft Skills,” “Product & Service Range,” “Sales Techniques,” and any custom internal course
- Tracks response time and confidence to highlight strong and weak knowledge areas
- Generates a knowledge ranking within the team and recommends personalized follow-up training plans
- Sends results to managers and automatically logs data into your LMS or HR system
Key Outcomes:
- Greater transparency, speed, and quality in training programs
- Reduced workload for L&D teams
- Improved customer CSAT/NPS
- Higher engagement with internal training
- Improved internal training NPS
- Faster identification and closure of knowledge gaps
AI Trainer for Employee Certification & Knowledge Checks (updates to training materials and internal knowledge base)
This AI trainer uses voice-based simulations to test how quickly and accurately employees have understood new products, services, regulations, or any updates to the company’s knowledge base or training materials — helping integrate them into daily operations without delay.Tasks & Scenarios:
- Tests employee knowledge of recent rules, product changes, and internal updates immediately after release
- Flags knowledge gaps — including outdated, incomplete, or incorrect responses
- Provides personalized recommendations on what topics need review
- Benchmarks across teams to identify who’s ready and who needs reinforcement
- Sends reports to managers and logs results into your training or HR system
Key Outcomes:
- Faster adoption of updates and process changes
- Improved CSAT/NPS
- Fewer employee errors in customer interactions
AI Trainer for Quality Assurance
This AI trainer simulates customer requests with active employees — using either planned QA cases or randomly generated scenarios. The goal is to assess how well the employee follows scripts, understands the product, and resolves customer issues.Results are delivered instantly: the trainer flags mistakes, identifies knowledge gaps, and recommends what to improve. It acts as a virtual "mystery shopper" for QA and CX teams.Tasks & Scenarios:
- Runs quality checks across predefined or random categories such as: complaints or returns, general product inquiries, information or operational requests
- Evaluates response speed, completeness, terminology accuracy, and compliance with company standards
- Highlights errors, surfaces weak spots, and offers personalized improvement tips
- Generates a report for managers to immediately guide the employee toward corrective action
Key Outcomes:
- Reduces manual QA workload
- Improves customer NPS/CSAT
- Decreases employee error rate
AI Assistant for Pre-Training Candidate Assessment
This AI assistant puts candidates into a simulated employee role and acts as a “live” customer. It evaluates baseline communication skills, trainability, and potential risks — allowing you to invest training time and budget only in those who are ready to grow fast.Tasks & Scenarios:
- Selects a scenario — planned or random — ranging from simple inquiries to difficult objections
- Evaluates how the candidate identifies customer needs, reframes the request, and offers a solution
- Tracks response time, clarity, and confidence
- Assesses learning ability by checking retention of new tips in follow-up dialogues
- Generates a report with scores across key skills and a recommendation for further training
Key Outcomes:
- Cuts onboarding costs by training only high-potential candidates
- Reduces ramp-up time to reach performance benchmarks
- Decreases employee error rates
- Improves CSAT/NPS and conversion by ensuring only well-prepared employees face real customers
Can’t Find the AI Trainer You Need?
Or want to tweak an existing one?
Get in touch — we’ll build a custom AI trainer tailored to your needs!
Write to serge@talk-labs.com
Functionality Highlights
Fast AI Trainer Deployment
Your first AI trainers go live within one week after contract signing.
Full Customization
Every part of the AI trainer is configurable — from the dialogue flow to assessment criteria.
Industry-Specific Enhancements
We regularly upgrade the platform based on the needs of your sector and employee types.
Built-in Admin Dashboard
Ready-to-use interface for admins, managers, instructors, and employees/students.
Access & Payment Management
Automated access control based on payment status. Role-based access: employee/student, instructor, manager.
Course & Lesson Management
Easily create, view, edit, and delete courses or individual lessons — all in one intuitive interface.
AI Lesson & Feedback Builder
A flexible no-code tool to create tailored AI lessons: set goals, scenarios, client types, and key mistakes. Customize AI behavior, feedback format, and evaluation rules — no developer needed.
LMS Integration – Global & Local
Seamlessly connect with your learning systems — from global platforms to regional solutions. Enables data sync, auto-assignment, and progress tracking.
How Talk Labs Is Different from ChatGPT
Criteria
Multi-agent system with internal coordination
Support for multiple LLMs
Predefined behavioral presets for AI trainers
Built-in library of domain-specific AI trainers
AI Trainer & Feedback Builder (technical layer)
Course & Lesson Management (create, view, edit, delete)
Access Management (incl. payment-linked): admins, managers, staff
User Dashboard: organization, admin, manager, employee views
Analytics Dashboard: company, department, employee stats
LMS Integration (global and local systems)
On-premise
TalkLabs
ChatGPT
We are chosen for our specialization and expertise
Product-oriented approach in our work.
For 10 years, we’ve created IT products for major companies. Our team of AI specialists partners with clients to achieve goals faster, focusing on value.
Not a vendor, but your turnkey AI department.
We serve as the client's team, liaising with L&D and trainers for quick launches. We create a workspace for swift decisions, ensuring transparency and tailored processes.
Expertise and knowledge of regional specifics.
We understand the regional context, including language and corporate culture. You receive a product adapted to local reality without revisions.
Specialization in EmployeeTraining.
We focus on voice AI trainers for employee training, offering scenario development, dialogue management, and feedback after sessions.
We are chosen for our advanced product
Support for 50+ languages.
The platform recognizes speech in over 50 languages, enabling companies to implement a unified training standard while training in their native language.
Catalog of AI trainers.
Domain knowledge covers sales and customer service. Templates include scenarios, and trainers evaluate employees based on criteria.
Multifunctional platform.
Participants have personal dashboards: HR manages content, managers track progress, trainers set scenarios, and employees learn at their pace. Quick access and analytics reveal gaps.
Advanced builder.
Fill in a few fields in natural language, attach materials or links. You'll receive AI lessons tailored to your task.
Our Product Key Benefits
For HR and L&D Teams
01
Transparency
Detailed feedback and objective evaluations for every employee.
02
Speed
Accelerate training programs through intensive, hands-on practice.
03
Quality
Improve learning outcomes by turning knowledge into real-world skills.
04
Innovation
Modernize your corporate training approach and stand out from the competition.
For Product Teams
01
Real Value for Internal Stakeholders
AI trainers address critical needs across multiple departments — including Sales, Retail, HR, and CX.
02
High-ROI Feature
The solution starts delivering measurable results in 3–6 weeks by improving core business metrics.
03
Boost in Business Performance
Structured upselling and cross-selling increase the average check, number of deals, and total revenue.
04
Integration-Ready
Easily connects to your internal systems with minimal dev resources required.
05
Innovation-Driven
Powered by generative AI, our dynamic dialogues move corporate training beyond static courses.
06
Fewer Calls to Support & Chat
Better frontline service at first contact solves customer issues immediately — reducing repeat inquiries.
07
Higher Customer Loyalty
Skilled staff deliver consistently excellent service that drives satisfaction and retention.
08
Improved Customer Experience
Stronger communication skills foster trust and build long-term relationships with customers — leading to more repeat purchases.
For Executives & Business Owners
01
Increased Average Check
Employees confidently sell higher-value products and services, while also driving upsells and cross-sells — increasing the value of every transaction.
02
More Sales Closed
AI trainers help employees close deals faster and improve conversion rates.
03
Revenue Growth
Better-trained and more confident staff generate higher revenue — thanks to a combination of increased average check and sales conversion.
04
Fewer Calls to Support & Chat
High-quality service during the first interaction (in-branch, in-store, or on the line) solves the issue upfront — reducing repeat calls and messages.
05
Stronger Customer Loyalty
Well-trained employees deliver great service that directly improves satisfaction and retention.
06
Enhanced Customer Service
Improved communication skills build trust and lead to long-term relationships — increasing repeat business.
Discover the power of our solution.Book a demo call and start your journey toward success
Write to serge@talk-labs.com
How Talk Labs Is Different from ChatGPT
Criteria
Scalability in just two clicks
No hiring, firing, or personnel management required
Trainer available 24/7/365
Wide variety of customer avatars and behavioral simulations
Consistently high lesson quality without human factors (no emotions, no fatigue, no errors)
Guaranteed consistent experience for all employees
Evaluates each employee equally and without bias
Add new scenarios and rules to all trainers in just two clicks
Instant, detailed, and structured feedback after each lesson
Lesson results instantly visible in analytics
Automatic data transfer to the company’s IT systems
TalkLabs
Live Trainers
Add AI support for yourself and your trainers – make every session more effective.
Write to serge@talk-labs.com
Meet Our Expert Team
Serge Sarkisian
Co-Founder & CEO
Serial entrepreneur with 10+ years in management and leadership.
Ex-Manager at a Top-25 European bank.
Ilia Krotov
Co-Founder & CTO
7+ years in AI, Computer Vision, and real-time voice tech. Co-author of 5 patents, ex-Samsung Research.
What Industries Is Talk Labs Built For?
Talk Labs is ideal for any company with frontline employees working in physical stores or service locations.Expand the list below to see detailed use cases by industry.
Electronics & Appliances
Computers and peripherals
Consumer electronics and gadgets
Small home appliances
Tools and equipment
Retail
Fashion & Lifestyle
Optical stores
Cosmetics and perfumery
Apparel
Footwear
Children's goods
Books and stationery
Sporting goods
Fishing gear
Eco-friendly stores
Tea, coffee, spices
Liquor stores
Financial Services
Banks (branches and contact centers)
Insurance companies
Loan brokers
Financial advisors
Auto & Real Estate
Auto parts shops
Car dealerships
Real estate developer sales points
Hospitality & Foodservice
Restaurant and café chains
Fast food and street food
Coffee shops
Food courts
Hotels and hospitality businesses
Home & Interior
Home improvement
Building supply stores
Furniture and decor
Textiles and tableware
Gardening and landscaping
Hobby and DIY stores
Consulting & Corporate Training
Business consultants
Training agencies
B2B education platforms
Corporate universities
HR agencies
Employee assessment providers
Telecom
Mobile retail stores
Operators and devices
Premium & Luxury Retail
Jewelry
Watches
Designer fashion
Branded accessories
Boutiques and monobrands
Services
Travel agencies
Beauty salons, barbershops, nail studios
SPA and massage studios
Fitness clubs
Call centers and support teams
Language schools and online courses
Private clinics, dental centers, diagnostics
Microfinance organizations
Currency exchanges
loan consultants
Courier services and dark stores
Did not find your industry?
Write to us by email
Our email address is serge@talk-labs.com
Our contacts
Write to serge@talk-labs.com
